There will be a 10% restocking fee to any orders canceled by the customer
Online Aquarium Supplies Refund Policy:
If your aquarium supplies are damaged or malfunctions, we ask that you take a minimum of two pictures of the product and submit the photos to naturalenvironmentaq@gmail.com. Applicable photographs must be received within 14 days of the time-stamped package delivery. Natural Environment Aqautix will not under any circumstance refund/replace products that have been damaged due to improper care or use. We ask that all valid claims be made within 14 days of delivery. Items must still have original packaging, All Parts, Instructions, and Accessories included to be accepted. After 14 days, all damage claims will be void. All claims must be submitted via email naturalenvironmentaq@gmail.com.
* Shipping cost for returned merchandise that is not damaged is the responsibility of the customer.
Online Livestock Refund Policy:
Natural Environment Aqautix guarantees live arrival on all livestock shipped via Next Day. Standard Shipping is NOT covered by our live arrival guarantee.
* Natural Environment Aqautix does not under any circumstance offer cash or card refunds, only credits to go towards future orders. Credits or replacements will only be made on orders shipped via Next Day shipping. In the rare case that a fish dies during express shipping, it will be replaced with the same fish, or we will issue a credit to go toward future orders. Livestock shipped via Standard shipping is not covered by our live arrival guarantee.
* Please note that the sex of your fish is not guaranteed unless labeled otherwise.
* Because of the complex procedures involved in properly packaging and shipping aquatic life, we cannot accept the return of any aquatic life. Please make your selections carefully.
Natural Environment Aquatix certifies that all fish are in good condition, are healthy and are eating when they are packaged and leave our facility for shipping.
The Buyer acknowledges that if the livestock shipped via Next Day arrived DOA, Damaged, or in Poor Health, it is the buyer’s responsibility to take a minimum of two pictures of the fish – in the original, sealed bag when the shipment is opened. Applicable photographs must be received by Natural Environment Aquatix within four hours of the time-stamped package delivery. Releasing fish from the delivery bag without communication and photos ends the “Arrival” period and also implies that the livestock received were in acceptable condition when they arrived.
Natural Environment Aqautix will not under any circumstance replace fish that have died due to inadequate acclimation, poor water quality/conditions, incompatibility with new tank mates, inappropriate diet, or if they have been left in the delivery bags for extended periods of time.
We ask that all valid claims be made within 4 hours of delivery. After 4 hours of delivery, all DOA claims will be void because Natural Environment Aquatix is no longer in control of the livestock environment. All claims must be submitted via email naturalenvironmentaq@gmail.com
If you have any questions or concerns, please contact us. We are here for you. We have had rare cases where packages have been delayed and still survived. While we would never intentionally put our fish in that situation, delays are sometimes inevitable. For that reason, we take the utmost care in how we package our fish. The health and safety of our livestock is our top priority!
Please do call us right away to discuss fish that is not DOA, but you have concerns regarding the health of your new fish. It is vital that we help you identify the problem right away. We are always happy to work with our customers, especially when it comes to the health of their fish!
There will be a 10% restocking fee to any orders canceled by the customer
